Terms & Conditions

About Novirae Wellness

Novirae Wellness Ltd ("Novirae", "we", "us", "our") operates the website at novirae-wellness.co.uk. By placing an order you agree to these Terms & Conditions.

Products

Our Calm & Cool Aroma Roll-On is a topical aromatherapy product. It is not a medicinal product and is not intended to diagnose, treat, cure, or prevent any condition. Always read the label. Keep out of reach of children. Discontinue use if irritation occurs.

UK Delivery

We deliver to UK addresses only. Standard delivery is free on all orders. We aim to dispatch within 3–5 working days of payment confirmation. Delivery is via Evri or an equivalent tracked carrier. A tracking number will be emailed to you once your order is dispatched.

We are not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or circumstances beyond our control.

Promotional Codes

NOVIRAE10 — 10% discount, valid on your first two qualifying one-time purchases. Not valid on subscriptions or orders of 2 or more units. Maximum 2 uses per customer.

ECLOUD10 — 10% discount for eCloud customers, valid on your first qualifying one-time purchase only. Not valid on subscriptions or orders of 2 or more units. Maximum 1 use per customer.

Promotional codes cannot be combined. Codes are non-transferable and have no cash value. We reserve the right to withdraw or modify promotional codes at any time.

Returns & Refunds

If your product arrives damaged or faulty, please contact us at support@novirae-wellness.co.uk within 14 days of receipt with a description and photograph of the issue. We will arrange a replacement or refund at our discretion.

We do not accept returns of opened or used products for hygiene reasons, unless the product is faulty.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Privacy & Data

Your personal data is processed in accordance with our Privacy Policy at novirae-wellness.co.uk/privacy. We use your data to process your order, communicate with you about your order, and (if you consent) send you marketing communications.

Account

If you create an account, you are responsible for keeping your login credentials secure. You may delete your account at any time by contacting support@novirae-wellness.co.uk.

Marketing

If you opt in to marketing communications, we may send you emails about new products, offers, and updates. You can unsubscribe at any time using the link in any marketing email.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Novirae Wellness Ltd · support@novirae-wellness.co.uk · novirae-wellness.co.uk

Payment

Payment is taken immediately at checkout. By completing your purchase you authorise us to charge your payment method for the full amount shown at checkout.

All prices are in GBP and include VAT where applicable.

One-Time Purchases

Your order is for available stock. Once payment is confirmed, your order will be processed and dispatched within 3–5 working days.

Subscriptions

If you purchase a subscription, your payment method will be charged at checkout for the first delivery. Subsequent deliveries will be charged automatically at the interval you selected (monthly or as specified). You will receive an email before each renewal charge.

Cancellation: You may cancel your subscription at any time by contacting us at support@novirae-wellness.co.uk. Cancellation takes effect from the next billing cycle — you will not be charged for deliveries after your cancellation is confirmed. No refund is given for the current billing period.

Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason, provided the product is unopened and in its original condition.

To exercise this right, contact us at support@novirae-wellness.co.uk within 14 days of receipt. You are responsible for the cost of returning the product. Refunds will be processed within 14 days of us receiving the returned goods.

This right does not apply to opened or used products.