FAQ — Novirae Wellness

Question 1

What is Calm and Cool Roll-On?

Accepted Answer

Calm & Cool Roll-On is a 10ml botanical roll-on formulated for headaches and migraines. It delivers a refreshing, cooling sensation using carefully selected plant-based ingredients.

Question 2

What are the key ingredients?

Accepted Answer

Our formula includes Caprylic/Capric Triglyceride, Coconut Oil, Menthol, Peppermint Oil, Eucalyptus Globulus Leaf Oil, Lavender Oil, Frankincense Oil, Tocopherol and Sunflower Seed Oil.

Question 3

Is this a medicine?

Accepted Answer

No. Calm & Cool Roll-On is a topical wellness product, not a medicine. It is not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical condition, please consult your healthcare provider.

Question 4

Does it contain any artificial ingredients?

Accepted Answer

No. Our formula uses only carefully selected botanical ingredients — no harsh chemicals, no artificial additives.

Question 5

Is it suitable for everyday use?

Accepted Answer

Yes. Calm & Cool Roll-On is designed for daily use. Apply to temples, forehead or the back of the neck whenever you need it.

Question 6

Is it cruelty-free?

Accepted Answer

Yes. Calm & Cool Roll-On is cruelty-free. We do not test on animals.

Question 7

How much does delivery cost?

Accepted Answer

UK delivery is completely free on every order, always. No minimum spend, no exceptions.

Question 8

How long will my order take to arrive?

Accepted Answer

UK orders are typically delivered within 2–5 working days of dispatch. You'll receive a dispatch confirmation email with tracking information as soon as your order is on its way.

Question 9

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow your parcel's journey.

Question 10

Do you ship internationally? Can US customers order?

Accepted Answer

We currently ship to UK addresses only. US customers are not able to purchase from our website at this time. We are exploring US availability for the future but do not have a confirmed launch date. If you are based in the US and would like to be notified when US orders open, you can register your interest on our US waiting list page. Alternatively, email us at support@novirae-wellness.co.uk.

Question 11

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please visit our Returns Policy page for full details.

Question 12

How do I start a return?

Accepted Answer

Log in to your account and visit the Returns section, or contact us at support@novirae-wellness.co.uk and we'll guide you through the process.

Question 13

When will I receive my refund?

Accepted Answer

Once your return has been received and inspected, refunds are processed within 3–5 business days. The funds will appear in your account depending on your bank's processing times.

Question 14

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you track orders, manage returns and access your order history more easily.

Question 15

How do I track my order?

Accepted Answer

Visit our Track Your Order page and enter your order reference and the email address you used at checkout.

Question 16

Can I change or cancel my order?

Accepted Answer

We process orders quickly, so changes aren't always possible once an order is placed. Contact us at support@novirae-wellness.co.uk as soon as possible and we'll do our best to help.

Question 17

How do I manage my subscription?

Accepted Answer

Log in to your account and visit the Subscriptions section to pause, cancel or update your billing details at any time.

Question 18

How do I contact customer support?

Accepted Answer

You can reach our team by email at support@novirae-wellness.co.uk. We aim to respond to all enquiries as quickly as possible. You can also use the contact form on our website or the chat widget in the bottom corner of any page.

Question 19

What is your support email address?

Accepted Answer

Our support email is support@novirae-wellness.co.uk. Please include your order reference number if your enquiry relates to an existing order.

Question 20

I am based in the US — how can I register my interest?

Accepted Answer

US customers cannot currently purchase from our website, but we are exploring US availability for the future. You can register your interest using our dedicated US waiting list page. We do not have a confirmed launch date at this time. If you have any questions, you can also email us at support@novirae-wellness.co.uk.

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